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Job description & Responsibilities
Bidding support on product technical service related part
Follow up issues that may arise during engineering/maintenance activities
Supervising project engineering process, including hardware and software supervision, acceptance test
Onsite support for site survey, installation or commissioning when necessary
Interface with engineering partner to locate technical problems that may arise during the engineering process
Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team
On site support in case of major or critical problems that can't be solved by customer or local subcontractor according to SLA
Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
Qualifications
University degree, in Engineering, Computer Science, or equivalent qualification. Students of the last year of studying are welcome.
Technical knowledge of: Routing, Packet Switching, Circuit Switching , Voice over IP, NGN, and Telecommunication Protocols/Standards (SS7, SIP, H323, MGCP, etc) knowledge
Good computer skills in MS office
Strong organizational, interpersonal, presentation, communication & team work skills
Ability to work with customers, internal business unit organizations, and third party vendors
Fluent in English